Confirmed Service Customer
I would’ve gave a five star, but it took way too long. The last time I came in for an oil change and tires rotation it took about an hour. This trip took three hours. I did the same service and had a tire sensor not working so they replaced it. That shouldn’t have added two extra hours to the service appointment. I also came at eight in the morning instead of the afternoon so I can get in and get out cause I had other errands and things to do. Normally, I give the service department five stars all the time over the last few years but today I was highly disappointed. It seems they wasted half my day and they weren’t in any hurry to get the service complete completed.
Russell M.
CANYON,
TX
Business Response
Russell, thank you for taking the time to leave us feedback about your experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
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